FAQ (Frequently Asked Questions)

Where is my data stored?

Your data is stored on the phone, a copy is sent to the cloud and stored on Amazon Web Services (AWS) in London. The storage location is not directly accessible for added security.

Is my data transported securely to the cloud?

Yes. All data is sent encrypted via HTTPS/SSL. It's the same as the technology used by most secure websites such as Amazon, eBay, PayPal and banks.

Do you share my data?

For detailed information please see paragraph 5 of our Privacy Policy.

Why do you need to store my email and account data in the cloud?

We need your email and account data so you can sync data between devices, recover your data and or password if the need arises.

What about my doctor?

Your doctor can now see your results instantly! Find out more about the Patient Groups feature and how your practice can get involved.

Is the advice provided by Intellin safe and medically approved?

Yes, information is signed off by a medical professional and reviewed annually, however, all decisions about your diabetes therapy must be taken after consulting with your diabetes specialist.

See paragraph 15.5 for more information.

Has the app been through clinical trials?

A version of the app has been tested in women with gestational diabetes and a poster was presented at the National Diabetes in Pregnancy Conference 2018 – Birmingham, UK and a version of the app is in the INDUCE study at Salford Royal Hospital, UK

Is the app developed to any recognised standards?

Yes, the UI is designed to Web Content Accessibility Guidelines (WCAG) AA, we are also ISO 27001 certified for information security and undergoing certification for Cyber Essentials Plus.

Do you comply with any NHS data standards?

Yes, we have completed the NHS’s Data Security and Protection tool kit (DSPT) assessment, meeting the NHS criteria for Information Security and Governance. Organisation Code: 8KH74

Do you comply with the data protection act?

Yes, we comply with the data protection act and the General Data Protection Regulation (GDPR).

See Privacy Policy for more information.

Can I delete my account?

Yes, go to https://account.Intellin.com/login, Login with your credentials then choose Start account delete process. We will delete your account and all information that can identify you.

Please note, we always retain the answers in an anonymous way. The answer data is used to improve predictions and for research to help improve outcomes for all users of the app. You will have to delete the app data or remove the app from your phone in the normal way.

Are you collecting more data than you need (data harvesting)?

No. We collect only the data we need to make the app work correctly. The data inputs are used to drive algorithms to calculate risk and so you can track your progress see paragraph 2 of our Privacy Policy

What apps or devices are you connecting to?

We are connecting to a variety of devices made by major brands such as Fitbit, Garmin, iHealth, Polar, Suunto, Omron, Withings. We can also connect with Google Fit and Strava.

In the near future, we will launch the ability to connect to Dexcom G6 and Freestyle Libre.

See more on List of Compatible Apps and Devices

Feel free to reach out to us at hello@gendius.co.uk if you would like to check if your device connects to the Intellin app.

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